zc288 Privacy Policy

1.1 Registration and Identity Information

When you create an account at zc288, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — for users aged 21 and above only)
• Email address
• Mobile number
• Residential address
• National ID or passport number (for identity verification)

1.2 Financial Information

To process deposits and withdrawals, we may collect the following financial information:

• bKash, Nagad, or Rocket account number
• Bank account details (where applicable)
• Transaction history and amounts
• Withdrawal request details

1.3 Automatically Collected Information

While you use our platform, we automatically collect certain technical information:

• IP address and device type
• Browser information (version, language, operating system)
• Login time and logout time
• Time spent on the platform and activity logs
• Cookies and session data

3.1 What Are Cookies and Why We Use Them

Cookies are small text files stored in your browser. zc288 uses cookies to give you a better experience. They keep your login session active, remember your language preferences, and help with security verification.

3.2 Types of Cookies

• Essential Cookies: Required for the platform to function properly. They store login sessions, security tokens, and user preferences. These cannot be disabled.
• Functional Cookies: For your convenience — they remember things like your preferred language and display settings.
• Analytical Cookies: They collect usage statistics for the platform, which helps us improve our services. These cookies can be disabled in your browser settings.

3.3 Managing Cookies

You can manage cookies by changing your browser settings. Please note, however, that disabling essential cookies may affect some important features of our platform and may prevent your login session from being maintained.

4.1 Payment Processors

Financial information required to complete transactions via bKash, Nagad, Rocket, and bank transfer is shared with the relevant payment providers. This information is used only for transaction verification.

4.2 Technology and Service Partners

Game providers on our platform (such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, and others) may receive the minimum information necessary to operate their games. These partners follow their own privacy policies.

4.3 Legal Authorities

We are required to provide necessary information in response to legal obligations, court orders, or valid requests from government authorities. In such cases, we always provide only as much information as is required.

5.1 Technical Security

zc288 uses the latest technology to protect your information. Our security framework includes:

• 256-bit SSL/TLS encryption — ensures protection during data transmission
• Secure database encryption — keeps stored information protected
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Unusual activity detection systems

5.2 Password Security

We never store your password in plain form. It is kept encrypted using a strong hashing algorithm. For your security, we recommend:

• Use a strong password of at least 8 characters
• Include a mix of uppercase and lowercase letters, numbers, and special characters
• Do not use a password here that you use elsewhere
• Do not share your password with anyone

5.3 Steps in Case of a Data Breach

If an unexpected security breach occurs, we will immediately notify affected users by email. Our security team will identify the issue within 24 hours, take the necessary steps, and make every effort to limit any damage.

6.1 Information for Active Accounts

We retain your information for as long as your account is active. During this period, the information is used to deliver services, ensure security, and meet legal obligations.

6.2 After Account Closure

Even after an account is closed or deactivated, records of financial transactions and identity verification information are retained for a defined period as required by law. After this period, the information is securely deleted.

6.3 Requesting Data Deletion

Beyond legal restrictions, you may request the deletion of your personal information. In this case, contact [email protected]. We will verify your request and take action as quickly as possible. However, information required for financial transactions and legal compliance may not be fully deletable.

zc288 strictly does not provide services to anyone under the age of 21. Our platform is for adults only — for users aged 21 and above. Age verification is mandatory at the time of account registration.

If we learn that information about a minor is in our possession, we will immediately close that account and securely delete all collected information. Minors' information will never be stored or processed.

9.1 Notice of Changes

We may update this Privacy Policy from time to time. For any significant changes, we will send you an email notification and update the "Last Updated" date on this page. For minor changes, only the date on the page will be updated.

9.2 Consent to Changes

Continued use of our platform after an updated policy is published will be considered your acceptance of the new policy. If you do not agree to the changes, you may request to close your account.